{"id":10673,"date":"2019-03-20T01:33:00","date_gmt":"2019-03-20T01:33:00","guid":{"rendered":"https:\/\/preferredhcny.com\/?page_id=10673"},"modified":"2024-02-21T11:54:35","modified_gmt":"2024-02-21T11:54:35","slug":"faqs","status":"publish","type":"page","link":"https:\/\/preferredhcny.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;0&#8243; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; bg_position=&#8221;center center&#8221; enable_overlay=&#8221;yes&#8221; css=&#8221;.vc_custom_1649053806145{background-image: url(https:\/\/preferredhcny.com\/wp-content\/uploads\/2019\/05\/faq3.jpg?id=12323) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; responsive_css=&#8221;padding_top_medium:200px|padding_bottom_medium:110px&#8221; el_class=&#8221;page-banner-area faq-sec-first&#8221;][vc_column align=&#8221;text-center&#8221; responsive_css=&#8221;padding_top_medium:160px|padding_right_medium:10%25|padding_bottom_medium:160px|padding_left_medium:10%25&#8243;][vc_column_text css=&#8221;.vc_custom_1649053826471{margin-right: 12% !important;margin-left: 12% !important;padding-top: 45px !important;padding-bottom: 45px !important;}&#8221; el_class=&#8221;faq-sec-first-sub-heading&#8221;]<\/p>\n<h1 style=\"font-family: 'Playfair Display', serif; font-size: 60px; line-height: 65px; color: #fff;\">Figuring out home health care can be overwhelming.<\/h1>\n<p class=\"phcny-color-white phcny-title-max-width-500\">We\u2019re here to answer your questions and give you support.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555585726942{padding-top: 120px !important;}&#8221; el_class=&#8221;small-space&#8221;][vc_column align=&#8221;text-center&#8221;]<style>.ld_section_title_662be4c3b6e10 h5{font-size:12px;letter-spacing:2px;color:rgb(0, 166, 178);margin-top:0px !important;;margin-bottom:0px !important;;}.ld_section_title_662be4c3b6e10 h6{margin-bottom:0px !important;;}<\/style><header class=\"fancy-title text-center ld_section_title_662be4c3b6e10 vc_custom_1553045934372\">\n\t<h5>IN-HOME CARE FAQs<\/h5>\t\t<\/header><style>.ld_section_title_662be4c3b7942:after{height:2px;}<\/style><header class=\"fancy-title fancy-title-underlined text-center phcny-title-max-width-480 ld_section_title_662be4c3b7942\">\n\t<h2>General questions about in-home care:<\/h2>\t\t<\/header>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1699095567012{padding-top: 20px !important;}&#8221; el_class=&#8221;small-space&#8221;][vc_column align=&#8221;text-center&#8221; el_class=&#8221;faq-block&#8221;][vc_toggle title=&#8221;What is home health care?&#8221; open=&#8221;true&#8221;]Home health care is when a person in need gets medical + non-medical services right in their own home.<\/p>\n<p>Preferred is a home care agency that helps you \u2014 or your family member \u2014 get loving care in the comfort of your home.<\/p>\n<p>If you need help managing at home, you may be eligible for:<\/p>\n<ul>\n<li>a <strong>highly trained aide<\/strong> who\u2019ll help you with day-to-day activities<\/li>\n<li>a <strong>registered nurse<\/strong> who\u2019ll help you with injections, monitoring, wound care, medication management and more<\/li>\n<li>a <strong>skilled therapist<\/strong> who\u2019ll help you get back to yourself: a speech-language pathologist, occupational therapist, nutritionist and\/or physical therapist.<\/li>\n<\/ul>\n<p>If you prefer to get care from someone you know, you may be able to designate one of your family members or friends as your in-home caregiver under our CDPAP program.[\/vc_toggle][vc_toggle title=&#8221;How will my aide help me each day?&#8221;]Your home health aide can help you with all kinds of things, including:<\/p>\n<ul>\n<li>Cooking<\/li>\n<li>Housekeeping<\/li>\n<li>Bathing<\/li>\n<li>Shopping<\/li>\n<li>Getting around.<\/li>\n<\/ul>\n<p>Your aide can help you with things as simple as wound dressings and medication management or as complex as trach and colostomy bag care.[\/vc_toggle][vc_toggle title=&#8221;How do I know if home health care is right for me?&#8221;]If you feel lonely, depressed, or unable to do many things on your own, you can likely benefit from in-home care. Living at home doesn\u2019t have to be stressful or overwhelming \u2014 you can feel happy and safe. <a href=\"tel:855-742-6369\">Call today<\/a> and speak to one of our coordinators to see if we can help.[\/vc_toggle][vc_toggle title=&#8221;What if I only need home care for a short period of time?&#8221;]<span style=\"font-weight: 400;\">We\u2019re here to meet your needs. You can get care that\u2019s:<\/span><\/p>\n<ul>\n<li>short-term<\/li>\n<li>long-term<\/li>\n<li>part-time<\/li>\n<li>full-time.<\/li>\n<\/ul>\n<p>We provide anything from a few hours a week to round-the-clock care\u2026or from just a few days to several years.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1699095478616{margin-top: 100px !important;padding-top: 0px !important;}&#8221; el_class=&#8221;title-space&#8221;][vc_column align=&#8221;text-center&#8221;]<style>.ld_section_title_662be4c3b7fa6:after{height:2px;}<\/style><header class=\"fancy-title fancy-title-underlined text-center phcny-title-max-width-480 ld_section_title_662be4c3b7fa6\">\n\t<h2>Questions about my in-home health aide:<\/h2>\t\t<\/header>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555587002085{padding-top: 0px !important;padding-bottom: 50px !important;}&#8221; el_class=&#8221;space-bottom&#8221;][vc_column enable_content_animation=&#8221;yes&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_scale_z=&#8221;1&#8243; ca_init_opacity=&#8221;0&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; css=&#8221;.vc_custom_1699094317877{padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 40px !important;padding-left: 15px !important;border-radius: 5px !important;}&#8221; offset=&#8221;vc_col-md-12&#8243; ca_duration=&#8221;1200&#8243; ca_delay=&#8221;150&#8243; ca_init_translate_y=&#8221;35&#8243; ca_init_translate_z=&#8221;-147&#8243; ca_init_rotate_x=&#8221;-66&#8243; responsive_css=&#8221;padding_right_medium:90px|padding_left_medium:90px&#8221; el_class=&#8221;faq-block&#8221;][vc_toggle title=&#8221;How do I know I&#8217;ll get an aide I can trust?&#8221; open=&#8221;true&#8221;]We are extremely selective in our hiring process. When you work with Preferred, you can expect a certified + licensed aide who:<\/p>\n<ul>\n<li>Speaks YOUR language<\/li>\n<li>Has completed extensive training<\/li>\n<li>Has passed multiple background checks<\/li>\n<li>Is monitored regularly on-the-job<\/li>\n<\/ul>\n<p>Our aides master continually-updated curricula, plus new in-services that reflect the latest industry standards. And most have graduated from our very own school, accredited by the NYS Department of Health.[\/vc_toggle][vc_toggle title=&#8221;Does Preferred offer live-in home health aides?&#8221;]Yes. Many of our clients are eligible for 24 hour care.[\/vc_toggle][vc_toggle title=&#8221;Do I need to give my live-in aide a private room for sleeping?&#8221;]<span style=\"font-weight: 400;\">Yes<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can my live-in aide care for me 7 days per week?&#8221;]No. Live-in aides must still get at least one day off per week. On that day, you\u2019ll get a regular replacement aide.[\/vc_toggle][vc_toggle title=&#8221;My English is not great. Do you have aides who speak my language?&#8221;]We believe good communication is the bedrock of effective care. That\u2019s why we hire coordinators and home health aides who speak YOUR language. You can expect to enjoy effortless communication (and zero frustration!) from your very first call.[\/vc_toggle][vc_toggle title=&#8221;What languages do you speak?&#8221;]<\/p>\n<ul>\n<li>English<\/li>\n<li>Espa\u00f1ol<\/li>\n<li>Krey\u00f2l<\/li>\n<li>\u05e2\u05b4\u05d1\u05e8\u05b4\u05d9\u05ea<\/li>\n<li>\u0420\u0443\u0441\u0441\u043a\u0438\u0439<\/li>\n<li>\u05d0\u05b4\u05d9\u05d3\u05b4\u05d9\u05e9\u05c1<\/li>\n<li>\u5e7f\u4e1c\u8bdd<\/li>\n<li>\u666e\u901a\u8bdd<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;I\u2019m female. Can I get a male aide?&#8221;]No. Male aides can only provide care for male patients. Female aides can provide care for both male and female patients.[\/vc_toggle][vc_toggle title=&#8221;What if I want my aide to increase her hours?&#8221;]If you feel you need more hours of care, we\u2019ll help you submit a request to your insurance plan.[\/vc_toggle][vc_toggle title=&#8221;Can my aide do heavy housekeeping and lifting?&#8221;]No. Your aide can do <strong>light<\/strong> housekeeping, including tasks like cooking, washing dishes, sweeping, and cleaning the kitchen.[\/vc_toggle][vc_toggle title=&#8221;Can my aide use my debit or credit card when shopping for groceries?&#8221;]No. Your aide can shop for you using cash.[\/vc_toggle][vc_toggle title=&#8221;Do I have to provide food or lunch from my aide?&#8221;]No. You can offer if you wish, but your aide may not ask you for food or lunch.[\/vc_toggle][vc_toggle title=&#8221;Can my aide drive or ride in my car?&#8221;]No. Aides may not ride in the patient\u2019s private vehicle. You can get around together by walking, cabbing, or using public transportation.[\/vc_toggle][vc_toggle title=&#8221;Do I have to cover my aide\u2019s fare when traveling?&#8221;]Yes. If your aide is accompanying you on an errand or medical appointment, you are obligated to pay their fare.[\/vc_toggle][vc_toggle title=&#8221;Can my aide pick me up if I fall?&#8221;]<span style=\"font-weight: 400;\">No. In the event that you fall, your aide is required to follow our safety protocols and call 911 if needed. This is to prevent further injury.<\/span>[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555588838798{padding-top: 0px !important;}&#8221; el_class=&#8221;title-space&#8221;][vc_column align=&#8221;text-center&#8221;]<style>.ld_section_title_662be4c3b82cd:after{height:2px;}<\/style><header class=\"fancy-title fancy-title-underlined text-center phcny-title-max-width-480 ld_section_title_662be4c3b82cd\">\n\t<h2>Questions about paying for in-home care<\/h2>\t\t<\/header>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555587065674{padding-top: 0px !important;padding-bottom: 50px !important;}&#8221; el_class=&#8221;space-bottom&#8221;][vc_column enable_content_animation=&#8221;yes&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_scale_z=&#8221;1&#8243; ca_init_opacity=&#8221;0&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; css=&#8221;.vc_custom_1699096002413{padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 40px !important;padding-left: 15px !important;border-radius: 5px !important;}&#8221; offset=&#8221;vc_col-md-12&#8243; ca_duration=&#8221;1200&#8243; ca_delay=&#8221;150&#8243; ca_init_translate_y=&#8221;35&#8243; ca_init_translate_z=&#8221;-147&#8243; ca_init_rotate_x=&#8221;-66&#8243; responsive_css=&#8221;padding_right_medium:90px|padding_left_medium:90px&#8221; el_class=&#8221;faq-block&#8221;][vc_toggle title=&#8221;I don\u2019t have a lot of money. How will I pay for in-home care?&#8221; open=&#8221;true&#8221;]You don\u2019t have to shoulder this burden: if you\u2019re eligible, Medicaid will pay for your care. We\u2019ll help you navigate the complex steps of getting approval.<\/p>\n<p>If you don\u2019t already have Medicaid but may be eligible, we\u2019ll work to help you get approved. Our specially trained coordinators take care of all the details so you don\u2019t have to worry or stress. <a href=\"tel:855-742-6369\"> Call us now<\/a> to see how we can help.[\/vc_toggle][vc_toggle title=&#8221;What kind of insurance do I need to get in-home care services?&#8221;]<em>We accept almost all long-term care insurances + HMOs (plans that work through Medicaid).<\/em> If you don\u2019t have Medicaid yet, we offer full-service Medicaid planning to help you get services easily. We\u2019ll work with attorneys, discharge planners, and social workers to get you through the paperwork nightmare quickly and smoothly.[\/vc_toggle][vc_toggle title=&#8221;I\u2019m not eligible for Medicaid. Can I pay privately for home care?&#8221;]<span style=\"font-weight: 400;\">Yes. Our Preferred Gold program offers an alternative solution for families who need to pay out-of-pocket. With no third party payments, you can work out a care and payment plan based on your needs. Preferred Gold offers enhanced flexibility, and our private pay aides are some of the best in the state. <\/span>[\/vc_toggle][vc_toggle title=&#8221;How many hours can my aide work? Does insurance cover full-time care?&#8221;]<span style=\"font-weight: 400;\">Your aide may work as little as 5 hours per week or as many as 24 hours per day \u2014 it depends on your level of need. Your RN, doctor, and coordinator will come up with the highest-level plan within the scope of your eligibility. <\/span>[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555588855415{padding-top: 0px !important;}&#8221; el_class=&#8221;title-space&#8221;][vc_column align=&#8221;text-center&#8221;]<style>.ld_section_title_662be4c3b861a:after{height:2px;}<\/style><header class=\"fancy-title fancy-title-underlined text-center phcny-title-max-width-480 ld_section_title_662be4c3b861a\">\n\t<h2>Questions about CDPAP by Preferred<\/h2>\t\t<\/header>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555587098241{padding-top: 0px !important;padding-bottom: 50px !important;}&#8221; el_class=&#8221;space-bottom&#8221;][vc_column enable_content_animation=&#8221;yes&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_scale_z=&#8221;1&#8243; ca_init_opacity=&#8221;0&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; css=&#8221;.vc_custom_1699096549942{padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 40px !important;padding-left: 15px !important;border-radius: 5px !important;}&#8221; offset=&#8221;vc_col-md-12&#8243; ca_duration=&#8221;1200&#8243; ca_delay=&#8221;150&#8243; ca_init_translate_y=&#8221;35&#8243; ca_init_translate_z=&#8221;-147&#8243; ca_init_rotate_x=&#8221;-66&#8243; responsive_css=&#8221;padding_right_medium:90px|padding_left_medium:90px&#8221; el_class=&#8221;faq-block&#8221;][vc_toggle title=&#8221;I prefer getting care from someone who KNOWS me. Can I choose a family member or friend as my aide?&#8221; open=&#8221;true&#8221;]Yes! CDPAP (the Consumer-Directed Personal Assistant Program) is a New York State Medicaid program that allows you to select your caregiver: a daughter, son, relative or friend. This means you can choose someone you know and trust to care for you in your home. (And they can finally afford to care for you, too.) <a href=\"tel:855-742-6369\">Call us now <\/a>to see if you\u2019re eligible for this program.[\/vc_toggle][vc_toggle title=&#8221;How much do you pay CDPAP caregivers?&#8221;]We offer competitive rates. Payment varies by location, so give us a call to find out exact<br \/>\nnumbers. Your caregiver will get weekly payments (by direct deposit), plus lots of great benefits: sick days, overtime, family leave pay, and disability. In many New York locations, caregivers are eligible for a free health benefits package.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555588871229{padding-top: 0px !important;}&#8221; el_class=&#8221;title-space&#8221;][vc_column align=&#8221;text-center&#8221;]<style>.ld_section_title_662be4c3b8a96:after{height:2px;}<\/style><header class=\"fancy-title fancy-title-underlined text-center phcny-title-max-width-480 ld_section_title_662be4c3b8a96\">\n\t<h2>Questions about Registered Nurses<\/h2>\t\t<\/header>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555587106097{padding-top: 0px !important;padding-bottom: 50px !important;}&#8221; el_class=&#8221;space-bottom&#8221;][vc_column enable_content_animation=&#8221;yes&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_scale_z=&#8221;1&#8243; ca_init_opacity=&#8221;0&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; css=&#8221;.vc_custom_1699097020601{padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 40px !important;padding-left: 15px !important;border-radius: 5px !important;}&#8221; offset=&#8221;vc_col-md-12&#8243; ca_duration=&#8221;1200&#8243; ca_delay=&#8221;150&#8243; ca_init_translate_y=&#8221;35&#8243; ca_init_translate_z=&#8221;-147&#8243; ca_init_rotate_x=&#8221;-66&#8243; responsive_css=&#8221;padding_right_medium:90px|padding_left_medium:90px&#8221; el_class=&#8221;faq-block&#8221;][vc_toggle title=&#8221;How do I know if I need a registered nurse (RN)?&#8221; open=&#8221;true&#8221;]Registered nurses provide more complex medical care. A nurse can help monitor your treatment plan and make sure you stay on track. They\u2019ll take care of things like:<\/p>\n<ul>\n<li>Clinical assessments<\/li>\n<li>Injections<\/li>\n<li>Medication management<\/li>\n<li>Catheter dressing<\/li>\n<li>Wound care<\/li>\n<li>Patient\/family education<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What else can a registered nurse do for me?&#8221;]A registered nurse can take care of things like:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Hospital aftercare<\/li>\n<li>Post-operative care<\/li>\n<li>Pharmacy coordination for medications<\/li>\n<li>Skin care<\/li>\n<li>Trach\/vent care<\/li>\n<li>Routine monitoring of vitals<\/li>\n<li>Pain management<\/li>\n<li>Infusion\/IV therapies<\/li>\n<li>Lab draws<\/li>\n<li>Tube feeding<\/li>\n<li>Central line and port maintenance<\/li>\n<li>Specialized care plans for conditions like diabetes, dementia, Parkinson\u2019s, multiple sclerosis, and others<\/li>\n<li>Teaching the family or patient\u2026\n<ul>\n<li>about new, unfamiliar diagnoses<\/li>\n<li>how to use prescribed equipment<\/li>\n<li>how to manage chronic diseases at home<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What if I need immediate guidance from a nurse?&#8221;]Just give us a call! Our registered nurses are on call 24 hours a day to answer questions, review reports, and provide clear direction to your aide.[\/vc_toggle][vc_toggle title=&#8221;Will I always get the same nurse to care for me?&#8221;]<span style=\"font-weight: 400;\">A nurse is assigned to every one of our cases, so you\u2019ll have a dedicated nurse who will visit your home at regular intervals. You \u2014 or your family member or home health aide \u2014 can always call them with questions.<\/span>[\/vc_toggle][vc_toggle title=&#8221;If I am not feeling well, can I have a nurse come visit me?&#8221;]Absolutely. Our nurses are available to check up on you at home. They can even coordinate with your doctor and pharmacy for any concerns, and help you avoid long trips to a hospital or medical office for routine matters.[\/vc_toggle][vc_toggle title=&#8221;I think I could benefit from all these services. How can I arrange to get them?&#8221;]That\u2019s why we\u2019re here! Call us now and we\u2019ll help you arrange services quickly and easily. Our coordinators are trained in navigating the complex medical world and are committed to making it happen for you, quickly.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555676229379{padding-top: 0px !important;}&#8221; el_class=&#8221;title-space&#8221;][vc_column align=&#8221;text-center&#8221;]<style>.ld_section_title_662be4c3b8f14:after{height:2px;}<\/style><header class=\"fancy-title fancy-title-underlined text-center phcny-title-max-width-480 ld_section_title_662be4c3b8f14\">\n\t<h2>Questions about the Enrollment Process<\/h2>\t\t<\/header>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555676237934{padding-top: 0px !important;padding-bottom: 50px !important;}&#8221; el_class=&#8221;space-bottom lastsec-space&#8221;][vc_column enable_content_animation=&#8221;yes&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_scale_z=&#8221;1&#8243; ca_init_opacity=&#8221;0&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_scale_z=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; css=&#8221;.vc_custom_1699097953056{padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 40px !important;padding-left: 15px !important;border-radius: 5px !important;}&#8221; offset=&#8221;vc_col-md-12&#8243; ca_duration=&#8221;1200&#8243; ca_delay=&#8221;150&#8243; ca_init_translate_y=&#8221;35&#8243; ca_init_translate_z=&#8221;-147&#8243; ca_init_rotate_x=&#8221;-66&#8243; responsive_css=&#8221;padding_right_medium:90px|padding_left_medium:90px&#8221; el_class=&#8221;faq-block&#8221;][vc_toggle title=&#8221;Which counties do you service? Is my area covered?&#8221; open=&#8221;true&#8221;]Preferred Home Care services 14 New York counties:<\/p>\n<ul>\n<li>Richmond County<\/li>\n<li>Kings County<\/li>\n<li>Queens County<\/li>\n<li>Nassau County<\/li>\n<li>Suffolk County<\/li>\n<li>New York County<\/li>\n<li>Bronx County<\/li>\n<li>Westchester County<\/li>\n<li>Rockland County<\/li>\n<li>Orange County<\/li>\n<li>Putnam County<\/li>\n<li>Dutchess County<\/li>\n<li>Ulster County<\/li>\n<li>Sullivan County<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do you have an office location near me?&#8221;]We have 10 locations across the New York Metropolitan Area, so you can count on a branch near you.<\/p>\n<p>View our service area map here or call <a href=\"tel:1-855-742-6369\">1-855-PHCOFNY<\/a> (1-855-742-6369) to confirm that we have home health aides in your area.[\/vc_toggle][vc_toggle title=&#8221;Will I have to travel to sign up?&#8221;]<span style=\"font-weight: 400;\">Nope! Our coordinators will take all your information and start the process as soon as you call. One of our registered nurses will visit you at home to do a complete assessment and come up with a plan of care. You\u2019ll be updated every step of the way so you know exactly what to expect.<\/span>[\/vc_toggle][vc_toggle title=&#8221;How long will it take to enroll &amp; get services?&#8221;]<span style=\"font-weight: 400;\">Skilled services (like nursing care and therapies) usually start within 7 days. Long-term services generally take 30-60 days to start, depending on your insurance. For an estimated timeline based on your situation, call us now at <a href=\"tel:1-855-742-6369\">1-855-PHCOFNY<\/a> (1-855-742-6369).<\/span>[\/vc_toggle][vc_toggle title=&#8221;Where do I start?&#8221;]Fill out a contact form <a href=\"#contact\">here<\/a> and we\u2019ll reach out to you within 24 business hours. To speak to a person immediately, call us now at <a href=\"tel:1-855-742-6369\">1-855-PHCOFNY<\/a>(1-855-742-6369) and we\u2019ll work with you to arrange for the best possible care.[\/vc_toggle][vc_toggle title=&#8221;What can I expect next?&#8221;]<\/p>\n<ul>\n<li>As soon as you contact us, we\u2019ll run your insurance through our system and recommend the best route for your needs.<\/li>\n<li>You\u2019ll be assigned a personal coordinator who will jumpstart the process of arranging your services. They\u2019ll keep you updated throughout the process, so you know exactly what to expect \u2014 and when to expect it.<\/li>\n<\/ul>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1649053980422{padding-top: 120px !important;padding-bottom: 80px !important;background-image: url(https:\/\/preferredhcny.com\/wp-content\/uploads\/2019\/02\/Medical-Dilema-blue-background.jpg?id=9964) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;ourgoal-sec faq-our-goal&#8221;][vc_column align=&#8221;text-center&#8221;]<style>.ld_section_title_662be4c3b91e5:after{height:2px;}<\/style><header class=\"fancy-title fancy-title-underlined text-center phcny-header-max-width-415 phcny-color-white ld_section_title_662be4c3b91e5\">\n\t<h2>Our Goal<\/h2>\t\t<\/header>[vc_column_text css=&#8221;.vc_custom_1553047943536{margin-bottom: 22px !important;}&#8221; el_class=&#8221;.phcny-color-white&#8221;]<strong>To get you loving, comprehensive in-home care as FAST as possible.<\/strong>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; responsive_align=&#8221;text-lg-right&#8221; css=&#8221;.vc_custom_1708516457200{margin-top: 45px !important;margin-bottom: 0px !important;}&#8221; responsive_css=&#8221;margin_bottom_large:90px|margin_bottom_medium:90px|margin_bottom_small:0px&#8221; el_class=&#8221;only-border-button&#8221;]<style>.ld_button_662be4c3b963f{color:rgb(0, 166, 178);}<\/style><a href=\"tel:855-742-6369\" class=\"btn btn-default circle btn-bordered border-thin btn-icon-left ld_button_662be4c3b963f vc_custom_1559756816977\">\n\t<span>\n\t\t\n\t\t\t\t\t<span class=\"btn-txt\">Call us<\/span>\n\t\t\t\n\t<span class=\"btn-icon\"><i class=\"fa fa-phone\"><\/i><\/span>\t\t\t<\/span>\n<\/a>\n[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; responsive_align=&#8221;text-lg-left&#8221; css=&#8221;.vc_custom_1550791358005{margin-top: 45px !important;margin-bottom: 90px !important;}&#8221;]<a href=\"mailto:info@preferredhcny.com\" class=\"btn btn-solid btn-xsm circle btn-bordered border-thin site-all-buttons ld_button_662be4c3bb5ce vc_custom_1708516439854\">\n\t<span>\n\t\t\n\t\t\t\t\t<span class=\"btn-txt\">Email us<\/span>\n\t\t\t\n\t\t\t\t<\/span>\n<\/a>\n[\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555672765896{padding-top: 120px !important;background-color: #f5f5f6 !important;}&#8221; el_class=&#8221;phone-detail&#8221;][vc_column align=&#8221;text-center&#8221;]<style>.ld_section_title_662be4c3bd38c:after{height:2px;}<\/style><header class=\"fancy-title fancy-title-underlined text-center phcny-title-max-width-480 ld_section_title_662be4c3bd38c\">\n\t<h2>Get in-home care now<\/h2>\t\t<\/header>[vc_column_text el_class=&#8221;.phcny-title-max-width-400 phone-space&#8221;]Call us now at <a href=\"tel:855-742-6369\"><span class=\"phcny-color-aqua\">855-742-6369<\/span><\/a>, or fill out this form and a member of our team will contact you within 24 business hours.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1555662388651{background-color: #f5f5f7 !important;}&#8221; responsive_css=&#8221;padding_bottom_medium:180px&#8221; el_id=&#8221;contact&#8221; el_class=&#8221;faq-contact&#8221;][vc_column][vc_row_inner css=&#8221;.vc_custom_1555655282208{margin-top: 45px !important;background-color: #ffffff !important;}&#8221; responsive_css=&#8221;padding_top_medium:6%25|padding_right_medium:6%25|padding_bottom_medium:6%25|padding_left_medium:6%25&#8243; el_class=&#8221;contact-form-with-img&#8221;][vc_column_inner width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;7590&#8243; img_size=&#8221;full&#8221; el_class=&#8221;pcontactimg&#8221;][\/vc_column_inner][vc_column_inner 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class=\"wpcf7-form-control-wrap\" data-name=\"text-22\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"000-000-0000\" value=\"\" type=\"text\" name=\"text-22\" \/><\/span>\n\t<\/p>\n\t<p class=\"col-md-6\"><br \/>\n<label>Best time to call?<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-995\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-995\"><option value=\"9am-10am\">9am-10am<\/option><option value=\"10am-11am\">10am-11am<\/option><option value=\"12am-1pm\">12am-1pm<\/option><option value=\"1pm-2pm\">1pm-2pm<\/option><option value=\"2pm-3pm\">2pm-3pm<\/option><option value=\"3pm-4pm\">3pm-4pm<\/option><option value=\"4pm-5pm\">4pm-5pm<\/option><\/select><\/span>\n\t<\/p>\n\t<p class=\"col-md-6\"><br \/>\n<label>Are you the patient?<\/label><br \/>\n<span 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