Frequently Asked Questions

Below are answers to just several of the most frequently asked questions we receive from prospective clients. Please feel free to contact us if you have any additional questions about our company, our services or home care in general.

General Home Care
Why should I choose home care for myself or a loved one?

Most of us want to enjoy the comfort of our home for as long as we can. Home care provides one-on-one assistance that allows you or your loved one to remain in your current living situation. Senior care at home will allow your family to have peace at mind that you or your loved one will be able to live at home independently and safely.

What’s the difference between hiring someone privately vs. home health agencies?

Hiring someone privately requires additional resources on your end to ensure that you hire someone that is trustworthy and reliable.

One of the benefits of hiring from home health agency such as Preferred Home Care is that each caregiver is certified by NY, has undergone a comprehensive criminal background and reference check, and receives ongoing training as mandated by the state. If your home health aide is unable to show up for work one day due to illness or an emergency, we can replace your caregiver so that you do not have an interruption in service. At a moment’s notice, Preferred Home Care’s staff & caregivers can easily remove or add home care services that you may need.

Why should I use Preferred Home Care?

Preferred Home Care believes in providing you with home care that is the right fit for your family. We will make certain that you receive the best possible care in the comfort of your home by hiring only the best and most qualified caregivers in the area. You can rely on us for short-term and long-term senior safety, companionship, emotional support, proper nutrition, medication reminders, and much more. Read more about our mission and philosophy. Learn about our home care accreditation or find more great reasons why you should choose us as your preferred home care provider!

Does Preferred Home Care have home health aides available in my location?

Preferred Home Care provides elder care services for thousands of homes in the New York City metropolitan including Manhattan, Bronx, Westchester, Brooklyn, Suffolk, and Queens NY. See a list of our home health care locations.

Home Health Aides & Services
What kind of aide do I need?

To determine what type of home care aide you or your loved one will need, a registered nurse (RN) will do a comprehensive assessment that will be created with the family and doctor or physician to design a written “plan of care” specifically for the patient. This document will outline the patient’s preferences and needs, including specific tasks and daily activities to be carried out by one of our caring and compassionate trained home health aide or personal care aide. Learn more about our home health services.

Does Preferred Home Care offer live-in aides?

Absolutely. You can rely on our live-in aides to stay with you or your loved one for an extended period of time to always be available in case of an emergency.

Do you have caregivers that speaks spanish?

Yes! We have many multilingual caregivers that speak spanish. Our home health aides are able to speak a variety of languages and familiar with various religions and cultures as well. Check out a list of languages that our caregivers speak or request for your preferred language.

What if I live in an assisted living facility or in a nursing home?

Our services can be provided wherever you or your loved one lives—whether it be in a nursing home, an assisted living facility or even in a retirement community.

Do you have home health aides that have experience with dementia?

Yes, our home health aides are educated and experienced to care for patients with various issues such as dementia, Alzheimer’s, depression, hospice care, diabetes, Parkinson’s, injuries and other chronic issues.


Requesting for Home Health Services
Do I have to sign a service contract?

No, we do not require you to sign a service contract. This allows you the freedom to use our services for only as long as you need!


How do I set up services for myself or a loved one?

Call Preferred Home Care at 718-841-8000 and we will make certain that you receive the best possible care in the comfort of your home. We will take care of all of the details and do whatever it takes to assure a smooth transition.


How quickly can you provide me with a home health aide?

We can provide you with a home health aide available to work at any time or day. Depending on the specific request, availability of certain caregivers may be based on their schedule.


Home Care Services

Whether you’re looking for companionship, a live-in aide, hospice care, bathing, toileting, or grooming assistance for yourself or a loved one, we’ll be sure to match you with qualified in-home care tailored to your personal preferences and needs. Learn more about our home care services to get started.